We believe the best shopping experience is providing excellent customer service and quality product to you. However, we do understand some special situations when you might need a refund / exchange. Get in touch with us and we will assist you accordingly. Terms & Conditions apply.
KINDLY CHECK OUT IF YOU ARE ELIGIBLE FOR ANY REFUND / EXCHANGE:
- Product must be unopened and in its original condition.
- You must contact us within 14 days of receipt and you should apply for return within 14 days.
- Refund / exchange is not applicable if there is no order number provided to us.
- For free delivery order, a $8 delivery fee will be deducted from the refund.
- If payment was made via Cash on delivery, do not support return,only exchange.
- Tester/Non-sealed product is non-refundable/non-exchangeable, due to the nature of our product and to protect every customer’s best interest.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Return and exchange process
- Contact customer service, explain the reasons for return and exchange, and reach agreement with customer service.
- Please make sure to pack several layers to protect the items when preparing the package.
(* The buyer will not be able to get a full refund if the damage caused by logistics affects the second sale.)
- Contact ordinary express delivery and send out the package.
- Notify the customer service of the tracking number of the package.
- The warehouse receives the goods and then refunds/redeliver after inspection.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Thank you for your kind understanding. Happy Shopping!